FAQs

tamarin pulling tongue

Tamarin Pulling Tongue – Picture by Steve Price

Q. Is the Welsh Mountain Zoo open all year?
A. Yes. The Welsh Mountain Zoo is open all year, every day except Christmas Day. In the event of bad weather, snow, ice or strong winds please telephone 01492 532938 and key 3 to speak to the Zoo Operator after 9am on the morning of your visit. If the office is unattended the Zoo is closed.

Q. What time does the Zoo open?
A. The Zoo opening hours are as follows:   26th March 2016 to 28th October 2017: 9.30am – 6:00pm. 29th October 2017 to 30th November 2017: 9.30am – 5.00pm. 1st December 2017 to 31st January 2018: 9.30am – 4.30pm. 1st February 2018 to 24th March 2018: 9.30am – 5.00pm. Closed Christmas day. Last entry is just over an hour before closing time.

Q. How much does entry into the Zoo cost?
A. Please click here to view our admission prices

Q. What are your Group Prices?
A. Group prices to the Zoo are as follows: Adult (16+ years unless a student) – £10.50 Children (3 – 15 years inclusive) – £7.50 Seniors – £7.50 Students (NUS Card) – £7.50 Under 3 – FREE

  • Please read the following before booking in your group:
  • Groups visiting the zoo should book in advance to receive entry price discounts.
  • Parties must be paid for ‘en bloc’ otherwise group discounts do not apply.
  • Please book any learning sessions and times before making a Group Entry booking.
  • Approximate numbers are acceptable for booking purposes. Any cash adjustment can be made after arrival.
  • Party rates are applicable to groups of 15 and over.
  • One free teacher/courier allowed with each ten full paying children/students.
  • Coach drivers: no charge.
  • Price Note: additional discounts available for visits October – March inclusive.
  • You may need to refer back to these notes when completing the booking forms.

Q. Does the Zoo hold Learning Sessions and if so what age group do they cater for?
A. Yes. Learning sessions cover a wide range of subjects all designed around the National Curriculum. We offer a first class educational service for all ages and abilities, from nursery groups to junior and secondary schools and colleges and universities. Learning Sessions can be delivered in both Welsh and English. Contact the Education Department for more information and an Education Pack (01492) 532938.

Q. Does the Zoo offer a membership scheme?
A. Yes. The Zoological Society of Wales (Z.S.W) Association, (registered charity no. 507970) offers membership to individuals and families. There are two different types of membership; full membership and associate membership. Full membership offers Free admission and reduced admission for Groups, lectures and talks, participation in Association activities, social events and regular newsletters. Associate membership offers One Free admission to the Zoo per person per year, lectures and talks and regular newsletters. For further information write to: ZSW Association c/o Welsh Mountain Zoo Colwyn Bay North Wales LL28 5UY or email: zswa@welshmountainzoo.org

Q. What other vouchers does the Welsh Mountain Zoo accept?
A. The Zoo accepts Ten Top Attractions vouchers which entitles the payee to a saving of £1.50 off the price of an adult ticket (when accompanied by another adult paying full admission) or £1 off one family ticket. Please read the voucher for terms and conditions.

Q. Where is the Zoo situated and how do I get there?
A. The Zoo is situated in a hill top position overlooking Colwyn Bay in North Wales . If travelling by car exit the A55 Expressway at Rhos-on-Sea interchange (Junction 20) – the Zoo just 3 minutes drive from here and is signposted. At Easter and from May to mid September the Zoo’s free minibus will operate a continuous daily service from Colwyn Bay Railway Station.

rabbit

Rabbit Snoozing

Q.What is your full postal address, so I can type this in to my SAT NAV system?
A. Welsh Mountain Zoo, Old Highway, Colwyn Bay, Conwy LL28 5UY

Q. How far is the Zoo from Colwyn Bay Town Centre?
A.The Zoo is situated approximately ½ a mile from the town of Colwyn Bay . The free Zoo Mini Bus service from Colwyn Bay railway station will commence on 9th April 2017 and will run until 10th September 2017. The first trip from the station will start at 10:00am and will then run on a continuous loop throughout the day. You should not have to wait longer than 30 minutes for the minibus to arrive for collection. The last trip down from the Zoo will be just before 4:45pm. If you are organising a group wishing to use the minibus service please contact the Zoo Office first: 01492 532938 key 3 when the call attendant service begins.

*** Please note passengers under three years old cannot travel on the minibus without the correct seat restraint. Passengers can use their own child seats providing that they correctly install the seat and also strap the under 3 year old into the seat. The minibus driver cannot install this seat for passengers.

There is also one child seat provided by the Zoo for children from birth to 4 years (0 – 18kg). The minibus driver will install the seat in the correct position based on the weight provided by the parent/guardian.  The parent/guardian must strap the child into the seat and the driver will then perform a visual check to ensure that the child is strapped in safely in line with the manufacturer’s guidelines . If you do not have your own seat and the Zoo’s seat is already in use, you must wait until the seat is free again on the next journey. *** 

Q. Is the Zoo difficult to get around for those with mobility constraints?
A. Due to its location, visitors with mobility constraints may have trouble accessing certain areas of the Zoo. Wheelchair users are given free entry into the Zoo. Please see our Accessibility Statement for more details.

Q. Do you hire out wheelchairs?
A. Yes. Free wheelchair hire is available from the Zoo’s Office.

Q. Do you hire out buggies/pushchairs?
A. No. Unfortunately we do not hire out pushchairs or buggies.

Q. Can I bring my dog into the Zoo?
A. We do not allow pet dogs in the Zoo as this may endanger the welfare of the animals, but fully trained assistance dogs are permitted. If you have a guide or assistance dog please let the Zoo office know in advance of your visit so that staff can be informed. We do not encourage anyone to leave their dog in the car for prolonged periods, and certainly not in warm weather, but we appreciate that responsible dog owners sometimes take their dog on holiday. We strongly advise that you do not bring your dog with you when you visit the Zoo, but if you do have your dog with you it is important that you make this known at the gate. You will be given one of the reserved shaded parking spaces which are easily accessible so you can return frequently to check your dog. You will be allowed to exercise your dog out of the car (in a responsible manner and on a lead at all times) on the part of the car park furthest from the animal facilities. If at all possible please leave your dog at home or with a carer so that you can enjoy your visit to the Zoo secure in the knowledge that the dog is safe, secure and contented.

Q. How big is the Zoo?
A. The Zoo and its gardens cover an area of 37 acres.

Q. If it is very cold will the animals still be out and about?
A. We can never guarantee if a particular animal will be very active at the time of your visit. If it is a very cold day and an animal wishes to stay in their sleeping area there are still plenty of indoor viewing areas as well as outside ones. Coming during a quiet time is often very rewarding, having full visibility of enclosures without the crowds.

Q. Can I access my car once in the Zoo?
A. Yes. We have a central coach and car park situated opposite our Zoo Gift Shop the ‘Trading Post. Also during busier times we may use our overflow car park. There is still access to this throughout the day.

Q. Are there any car parking charges?
A. All of the parking here is free of charge.

Q. What catering facilities do you have at the Zoo?
A. The Zoo has catering facilities all year round. The Penguin Cafe and Safari Restaurant serve hot and cold food and tea and coffee throughout the day. There is also an ice cream shop and a sweet shop open during the busy periods. For dietary requirements please call the Safari Restaurant on 01492 532938 ext 3. and ask for the Restaurant. Please note that during quieter periods only one of the cafes may be open.

Q. Do you have picnic areas?
A. The Zoo has several picnic areas located around the attraction. There are also plenty of open spaces to sit and enjoy a picnic as well as our fantastic views.

Q. Is there internet access at the Zoo?
A. Unfortunately we do not have Wifi at the Zoo, but many networks are able to get 3G at various points around the Zoo. We do encourage visitors to tweet pictures as they go around using the #WMZoo

Q. Do you have a Gift Shop?
A.Yes. The Trading Post is the Zoos’ extensively stocked shop, full of zoo and animal related items for sale.

Q. Where do I go for Lost Property? First Aid?
A. Please ask at the Trading Post or the Zoo Office for these services.

Q. Is there a parent and baby change facility?
A. Yes. This facility is available adjoining the Trading Post.

Q. How old do you have to be to visit the Zoo unaccompanied?
A. Children under 14 years of age must be accompanied by an adult when visiting the Zoo.

Q. Can visitors smoke in the Zoo?
A. Smoking is not permitted in any of the buildings around the Zoo, including all covered areas. Smoking is permitted in open spaces in the Zoo, but we would ask smokers to be considerate of other visitors. Where visitors are gathered together to view exhibits or to watch our displays, we would request that smoking does not take place. During periods of dry weather open grassland and woodland areas of the Zoo can be at risk of fire. We ask smokers not to smoke in these areas and to exercise caution with naked flames. Please dispose of all rubbish in the bins provided.