Zoo Reopening on 13th July


Zoo Reopening on 13th July

We are pleased to share that from Monday 13 July 2020 the Welsh Mountain Zoo will reopen to visitors. In the recent weeks, we have been working hard to put safety measures in place at the Zoo in order to provide a safe experience for everyone. The zoo spans across a 37-acre site with plenty of outdoor, open air areas and we hope that our visitors will enjoy the opportunity for recreation whilst learning more about conservation. We have implemented a number of new precautions and followed the Government’s guidance so that we can provide a safe and enjoyable visit for everyone.

Some of these measures include:

  • Pre-booking. This is so we can safely monitor/limit the number of visitors at the Zoo each day and also ensure a smooth and efficient admission.
    • All visitors, members and children under the age of three require tickets. Please pre-book tickets online in advance of your visit (at least 24 hours in advance). Zoo members will also need to show their membership card upon arrival. Gift/Complimentary Ticket holders will need to hand these tickets in upon arrival.
  • A one-way route will be in place around some parts of the Zoo to aid social distancing.
  • Floor markings will demarcate distances between visitors. Staff will monitor distances where queuing is anticipated to ensure there is adequate social distancing, as recommended by the Government.
  • When you arrive at the entrance gate, we would appreciate booking verification to be shown from your car where possible in order to allow social distancing space between visitors and staff.
  • When we are using our pedestrian entrance, please adhere to the floor markings between visitors. You may be asked to wait in your car or on our external car park field to assist with a social distance queuing system.
  • Protective screening will be installed at contact points.
  • Contactless card payments will be welcomed wherever possible instead of cash and chip and pin entry payments.
  • Hand sanitising stations will be sited around the Zoo. We also kindly ask visitors to pay extra care and attention to hygiene levels and to follow good hygiene practices by ensuring that you wash your hands properly with soap and hot water frequently throughout your visit. Hand soap and hot water is available in all toilet facilities. We encourage all visitors to make use of these resources. You will see increased signage around the Zoo to encourage good hygiene practices.
  • Indoor and close contact Animal Areas will remain closed including the Reptile House, Alligator House, Lemur Lookout (Lemur Walkthrough), Children’s Farm Barn and Chimpanzee World (Auditorium only). Please note both the Lemurs and Chimpanzees can be viewed from the viewing windows into their enclosures.
  • Daily Presentations of Chimp Encounters, Penguin Parade and the Sea Lion Feeding & Bird Flight Demonstrations will remain suspended. Please note the Chimpanzees, Penguins and Sea Lions can be viewed from the viewing windows into their enclosure.
  • Jungle Adventureland (Play Area) will remain closed.
  • Our Catering Outlets will be offering take away food and beverages only with the Safari restaurant and Penguin Café temporarily closed until further notice. Please note food and beverages will be supplied via a serving hatch at Zoolicious Sweet Shop.
  • There will be limited access to the Zoovenirs Gift Shop and a one-way system will be in place to aid social distancing. Please note there will be a restriction of no more than 1 person/family in the Gift Shop at any one time.
  • The Free Zoo Minibus Service will be temporarily suspended until further notice.

In line with government guidance on COVID-19, we’ve made some changes to our Zoo operations. For the latest updates on safety measures in place please click here.

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