Opening Times

We’re open every day from 9:30am except Christmas Day!

Open Close Last Admission
 1st December 2018 – 31st January 2019  9:30am 4.30pm  3.20pm
1st February 2019 – 30th March 2019  9:30am 5pm  3.50pm
31st March 2019 – 26th October 2019  9:30am 6pm  4.50pm
 27th October 2019 – 30th November 2019 9.30am 5pm 3.50pm


In the event of bad weather, snow, ice or strong winds please telephone 01492 532938 and key 3 to speak to the Zoo Operator after 9am on the morning of your visit. If the office is unattended the Zoo is closed.

Admission Prices

Admission is free for visitors who are wheelchair users. Carers pay normal prices.

Gift Aid Price*  Standard Price Gift Aid Online*  Standard Online
Adult (+16 years) £15.15 £13.75 £14.39 £13.06
Children (3-15 Years) £11.40 £10.35 £10.83 £9.83
Family Ticket (2 Ad & 2 Ch / 1 Ad & 3 Ch) £47.65 £43.30 £45.26 £41.13
Seniors (+60 years) £13.40 £12.15 £12.73 £11.54
Students (with valid ID) £10.35 £9.83
Wheelchair Users FREE FREE
Disabled** £7.65 £7.26
Carer*** £7.65 £7.26

*Includes a voluntary 10% donation which will be put towards the conservation and animal welfare work of the National Zoological Society of Wales.  Without your generosity we would not be able to carry out this vital work. If you are a UK taxpayer please complete a Gift Aid Declaration which will allow the National Zoological Society of Wales to claim an extra 25% on your total payment.  You will be asked to pay the Gift Aid admission unless you request to pay the standard admission.

** Disabled – A discounted rate is available for the registered disabled, due to the challenging terrain. Please note that verification of disability status will be required e.g. DLA/PIP Letter, DWP Book, Blue/Orange badge or letter from GP.

*** Carers – If a visitor requests the need for a carer, as long as the above criteria has been met, a discounted carer ticket can be purchased alongside a disabled persons/wheelchair users ticket. Only 1 carer ticket may be purchased per disabled persons/wheelchair users ticket.

Please see our Accessibility Statement before your visit.

Group Entry – More Information
Adult (16+ years unless a student)  £11.35
Children (3-15 years inclusive) £8.15
Seniors £8.15
Students (with valid ID) £8.15
Under 3 FREE
ZSWA Rates (This allows you unlimited visits to the Zoo for 12 months)
Adult (16+ years) £45.00
Children and Students £33.00
Senior £37.00
Family Adult £41.00
Family Child £30.00
Family Senior £35.00
A Joining Fee of £5 per Family or £2 per Individual ticket is also payable.


Welsh Mountain Zoo Free Minibus Service 2019

The free Zoo Mini Bus service from Colwyn Bay railway station will commence from 6th April 2019 and will run until 8th September 2019. The first trip from the station will start at 10:00am and will then run on a continuous loop throughout the day. You should not have to wait longer than 30 minutes for the minibus to arrive for collection. The last trip down from the Zoo will be just before 4:45pm. If you are organising a group wishing to use the minibus service please contact the Zoo Office first: 01492 532938 key 3 when the call attendant service begins.

*** Please note passengers under three years old cannot travel on the minibus without the correct seat restraint. Passengers can use their own child seats providing that they correctly install the seat and also strap the under 3 year old into the seat. The minibus driver cannot install this seat for passengers.

There is also one child seat provided by the Zoo for children from birth to 4 years (0 – 18kg). The minibus driver will install the seat in the correct position based on the weight provided by the parent/guardian.  The parent/guardian must strap the child into the seat and the driver will then perform a visual check to ensure that the child is strapped in safely in line with the manufacturer’s guidelines . If you do not have your own seat and the Zoo’s seat is already in use, you must wait until the seat is free again on the next journey. ***

Group Entry

Please download our Group Bookings Form – fill it in, print it and send it to the address on the form. Please read the notes below before completing the booking forms:

  • Groups visiting the zoo should book in advance to receive entry price discounts.
  • Parties must be paid for ‘en bloc’ otherwise group discounts do not apply.
  • Please book any learning sessions and times before making a Group Entry Booking.
  • Approximate numbers are acceptable for booking purposes. Any cash adjustment must be made after arrival.
  • Party rates are applicable to groups of 15 and over.
  • One free teacher/courier allowed with each ten full paying children/students.
  • Coach drivers: no charge

You may need to refer back to these notes when completing the booking forms.

Click here to download a Group Booking Form