Information for visitors | Welsh Mountain Zoo

Facilities & Catering

Our award winning, local caterers, Graze, manage and operate all of our food outlets including the Safari Restaurant and Penguin Café.

Serving the freshest and tastiest local fare, we cater for every palate from traditional snacks and treats to vegan and gluten free options. Our commitment to working with local suppliers means we are able to use locally grown and cultivated ingredients, adding an authentic taste of North Wales to our food!

Penguin Café

Our Penguin Cafe has wonderful panoramic views across the estuary. Set in one of the most idyllic positions in the Zoo, overlooking the Penguin and Chimpanzee enclosures, it’s easy to see why people plan a visit here as part of their day.

Offering sandwiches and paninis as well as salads and jacket potatoes, the relaxing, light and airy environment makes this the perfect place for a pit stop.

Safari Restaurant

Our flagship Safari Restaurant sits at the heart of the Zoo, right next to the Sumatran Tigers enclosure.

We’ve got lots of your favourite hot and cold snacks here including nuggets and chips and burgers as well as healthy options. It’s warm and friendly, and, as well as offering some tasty treats, is a great place to recharge your batteries and maybe spot one of our big cats on the prowl!

Food on the go!

If you’re simply looking for some quick food on the go, you can enjoy ice creams and drinks from the Zoolicious sweet shop or Penguin Kiosk (open during busy periods). Don’t forget, we have lots of space outside for you to enjoy and relax on the grassy slopes, so there’s plenty of space for picnics!

Assistance Dog Policy

Although we love dogs, unfortunately we can only allow assistance dogs around site, in the interest of the welfare of our animals and general safety. Assistance dogs registered with the following accredited organisations are welcome to visit Welsh Mountain Zoo, when accompanied by and under the control of their owners.

  • Canine Partners
  • Dog AID
  • Dogs for Good
  • Guide Dogs
  • Hearing Dogs for Deaf People
  • Medical Detection Dogs
  • Support Dogs
  • The Seeing Dogs Alliance

These are all member organisations associated with Assistance Dogs UK (ADUK). All ADUK dogs adhere to the highest health, behaviour/training and welfare standards, as set out by Assistance Dogs International and the International Guide Dogs Federation.

It is essential that we are able to guarantee such standards, to fulfil our biosecurity regulations, which is part of our Zoo Licencing requirements, and this is why we do not permit access to animals not registered with one of the above organisations.

Assistance dogs must be announced during admission, and are required to wear an identifying harness, jacket, collar or lead at all times whilst on the premises. Please be aware entrance for a dog will be refused if identification cannot be provided. Assistance dogs must be on a short lead at all times and under strict control and any faeces should be cleared away by their owners. We reserve the right to politely ask you to move away from areas in the zoo if we feel a welfare issue is being created for our animals or your dog.

We regret we are unable to allow assistance dogs on site unless fully trained, partially trained dogs cannot be admitted.

Please note there are certain areas where assistance dogs may not enter. Access to all animal walkthrough exhibits is not permitted due to biosecurity regulations, including;

• Lemur Lookout • Children’s Farm • Chimp Auditorium • Alligator house • Reptile house

This policy was written with reference to the BIAZA document ‘Biosecurity Advice for Permitting Assistance Dogs Entry into Zoos and Aquariums’ (January 2015).

If you have any queries regarding any of the above, please get in touch by calling 01492 532 938 or emailing

    Zoo Shop

    The Zoovenir Gift Shop is situated by the main car park and offers a wide variety of gifts and souvenirs. So treat yourself to a t-shirt, cuddly toy, or you can become an animal adopter- just fill in a simple form.

    Jungle Adventureland

    Our Jungle Adventureland is terrific fun for children of all ages, and our Tarzan Trail is a real challenge that will keep the kids entertained for hours and really work up an appetite.

    Baby Changing Facilities

    This facility is available adjoining the Zoovenir Gift Shop. Centralised Car and Coach Park close to amenities.

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