FAQ’s
Check out our Frequently Asked Questions for answers to all your questions about the Welsh Mountain Zoo. It’s a great resource to help you plan your visit and find out everything you need to know!
- When is the Welsh Mountain Zoo open?
The Zoo opens daily at 9:30 am (closed Christmas Day). Last entry is an hour before closing. For weather closures, call 01492 532938 (option 3) after 9 am. No answer? The Zoo is closed. View opening times here. - How much does entry into the Zoo cost?
Please click here to view our admission prices. - Can I buy tickets online?
Yes! Book online in advance for our best price — 10% off! Buy before midnight the day prior. Get tickets here - What are your group prices?
Please click here to view our group prices - How old do you have to be to visit the Zoo unaccompanied?
Children under 14 years of age must be accompanied by an adult. - Where is the Zoo situated, and what is your full postal address so I can type this into my SAT NAV system?
Welsh Mountain Zoo, Old Highway, Colwyn Bay, Conwy, LL28 5UY - Is the Zoo accessible for pushchairs and mobility scooters?
The Zoo is on a hilly mountain, so some paths are steep, but about 70% of habitats are viewable with mobility aids or pushchairs. Small-wheeled electric scooters may struggle on uneven surfaces. Whilst we don’t hire out electric scooters or wheelchairs, we offer free manual wheelchair loans (with a refundable deposit) from the Zoo Office. We have a limited number of wheelchairs and booking in advance is essential. - Can I bring my dog into the Zoo?
No, unfortunately dogs aren’t allowed to protect our animals’ welfare. We do however, welcome assistance dogs under our Assistance Dog Policy — please review the policy and complete the declaration before your visit. This does not include therapy or comfort dogs. - Is there disabled parking?
Disabled parking is available—just ask on arrival. Reduced rates for disabled guests and carers are offered, with extra savings online. We accept the following: DLA / PIP Letter, DWP Book, Blue/Orange badge, PIWS card or letter from GP as proof of disability. There are disabled toilets and central parking within the Zoo. Learn more in our accessibility statement. - Is car parking FREE? YES, all of the parking here is free of charge at owners’ risk, we cannot be held responsible for loss or damage to vehicles, contents or persons.
- Do you offer any discounts? Yes, we offer a student discount—learn more here. Whilst we don’t currently offer discounts for NHS staff, Armed Forces or local residents, we do accept the Attractions of Snowdonia pass. Check their website for details and terms.
- Can I bring my scooter/bike/skateboard? Bicycles, scooters, children’s cars, skateboards and rollerblades are not permitted within Zoo.
- How long should I spend at the Zoo? We recommend 4 to 5 hours to see all your favourite animals. If you don’t spot them right away, check back later—they may be resting! Plan your visit with our Zoo map and daily talks.
- Do you have animal talks and demonstrations? Yes! Talk times vary by season—check our Species Talks page or the Zoovenirs Gift Shop digital board for the latest schedule.
- What food and picnic facilities are at the Zoo? The Zoo offers year-round catering at the Penguin Café and Safari Restaurant, with pop-up vendors during peak times. For dietary needs, call 01492 532938 ext. 3 or email info@welshmountainzoo.org. Picnic areas are available across the site, with undercover spots but no indoor dining for picnics. Learn more here.
- Is there internet access at the Zoo? The Zoo has free Wi-Fi access throughout the park for guest use and for access to the Welsh Mountain Zoo website.
- Do you have a Gift Shop? Yes. The Zoovenirs Gift Shop is the Zoos’ extensively stocked shop, full of Zoo and animal related goodies to take home after a wild day out!
- Where are the toilets and baby changing facilities? Toilets are located by the Zoolicious sweet shop and under the Safari Restaurant near the Tiger habitat. Baby changing is available in both locations.
- Can I smoke in the Zoo? Smoking isn’t allowed in buildings, covered areas, near eateries, playgrounds, viewing habitats, or species talks. We ask visitors to be considerate, avoid smoking in open areas, and take extra care during dry weather. Please use bins for disposal.
- Is there anywhere to store my bags or belongings at the Zoo? We don’t offer lockers or storage for bags due to security reasons. Please leave any items you don’t want to carry at home, in your accommodation or in your car.
- Do you have a Lost Property department? Yes, we keep lost items for about a month before donating them to charity. If you’ve lost something, call 01492 532938 ext. 3, and we’ll be happy to help!
- Do you accept credit cards? All major cards are accepted except American Express.
- Does the Zoo offer an Annual Membership?
Yes! Membership includes free entry, group discounts, event invites, and newsletters. Learn more here or email membership@welshmountainzoo.org - Can I adopt an animal at the Zoo? Yes! Support your favourite animal and help conservation with our adoption packages, which include certificates, tickets and more. Learn how to make a difference here.
- How do I buy / book an Animal Experience? Booking an Animal Experience at the Welsh Mountain Zoo is easy! Simply visit our website here to explore the different experiences available, then choose the one that suits you best.
Zoo Updates and Improvements
Keep up to date with everything Welsh Mountain Zoo!
As a 37 acre site there is always lots going on at the Welsh Mountain Zoo. Here is where you can find out about all of the latest updates ahead of your visit. Whether it be maintenance work, an exhibit closure or an animal temporarily off-show, we aim to keep you informed so that you have a fantastic experience with us.
Construction Work Around Site
Some of our younger visitors might be excited to see some diggers around on-site! There’s a handful of separate construction projects ongoing at the moment, including landscaping around our gardens, updates to our Tiger habitat and an expansion to our Lar Gibbon habitat. We are incredibly excited to be working on these projects, and hope you are too!
Which Habitats are Closed and Which Areas are Under Development?
- Please note that our toilets underneath the Penguin Café are currently closed for refurbishment works. Alternative facilities can be found underneath the Safari restaurant and behind the Zoovenirs Gift Shop. We apologise for any inconvenience.
- The Tiger habitat is currently undergoing developments to enhance the welfare of our Sumatran Tigers. Consequently, the tiger’s access to their external habitat will occasionally be limited for short periods. The Tiger’s may be visible in the Tiger Den during this time. Please be advised visibility of the cats may be reduced for the purposes of animal welfare. We apologise for any inconvenience.
- Our American Alligator House and The Children’s Farm is now closed, with Papilio Forest Butterfly House development underway!
- The Lesser Rhea Habitat is closed and undergoing exciting developments. Watch this space!
- The Reptile House is closed and undergoing exciting developments. Watch this space!
- In light of an Avian Influenza prevention zone being declared across the whole of Wales, we have temporarily closed the Flamingo Walkthrough and Penguin Pool viewing areas as a precautionary measure. In addition to this the following Zoo Activities and Experiences will be on hiatus until further announcement: Penguin Parades Humboldt Penguin Animal Experiences
- The Lemur walkthrough is permanently closed.
There may be occasions when some of our animals may not be viewable at the exact time that you visit an exhibit as we believe in allowing our animals to have their own freedom of choice so as to provide the best animal welfare. If an animal is not immediately visible, they could be resting in their off-show area or somewhere out of view in their naturalistic exhibit, so please make time to pop back later in the day – it will be worth the wait!
If you have a query that is not answered here, please email us at info@welshmountainzoo.org and we will aim to get back to you as quickly as possible.
And to further keep up-to-date with everything Welsh Mountain Zoo, please make sure you follow our social media channels!
Got more questions? We’re here to help! Feel free to get in touch with us by calling our Zoo Offices at 01492 532938 ext. 3, or by emailing us at info@welshmountainzoo.org and we’ll be happy to assist you with anything you need.