The cost is great value for money for a zoo. There is plenty to see, even in winter, and the site was a little bigger than I expected. Staff were brilliant too.
We went to the zoo on a cold but sunny morning and it was picturesque the views were amazing. The animals were very lively and were making lots of noises, it was wonderful!
Well cared for zoo in the mountains overlooking Colwyn Bay. Scenery and the enclosures fit well into the background of the location. There are so many animals to see including some exhibitions and shows that you find out about certain animals habitats, diet etc which is really interesting.
We really enjoyed our trip to the zoo. Every corner we turned there was a different animal to see. The zoo was well kept and all the staff were very friendly.
We had a lovely day out here with the family. The snow leopards were amazing and the keeper gave a very knowledgeable talk about the chimps.
Really enjoyed our family visit to the zoo. Sumatran Tigers were the highlight of my visit, along with the Sea Lion and Penguin feeding display.
Good selection of animals, it's a good walk around with lovely views of the coast too. The animal shows are interesting too.
We are pleased to share that the Welsh Mountain Zoo has reopened to visitors.
In the recent weeks, we have been working hard to put safety measures in place at the Zoo in order to provide a safe experience for everyone.
The zoo spans across a 37-acre site with plenty of outdoor, open air areas and we hope that our visitors will enjoy the opportunity for recreation whilst learning more about conservation.
We have implemented a number of new precautions and followed the Government’s guidance so that we can provide a safe and enjoyable visit for everyone.
Some of these measures include:
Pre-booking. This is so we can safely monitor/limit the number of visitors at the Zoo each day and also ensure a smooth and efficient admission.
All visitors, members and children under the age of three require tickets. Please pre-book tickets online in advance of your visit (at least 24 hours in advance). Zoo members will also need to show their membership card upon arrival. Gift/Complimentary Ticket holders will need to hand these tickets in upon arrival. PLEASE NOTE TICKETS ARE VALID FOR THE DAY STATED ON THE BOOKING. THEY ARE NON-TRANSFERABLE AND NON-REFUNDABLE.
A one-way route is in place around some parts of the Zoo to aid social distancing.
Floor markings demarcate distances between visitors. Staff will monitor distances where queuing is anticipated to ensure there is adequate social distancing, as recommended by the Welsh Government.
Protective screening is installed at contact points.
Contactless card payments are welcomed wherever possible instead of cash and chip and pin entry payments.
Hand sanitising stations are sited around the Zoo. We also kindly ask visitors to pay extra care and attention to hygiene levels and to follow good hygiene practices by ensuring that you wash your hands properly with soap and hot water frequently throughout your visit. Hand soap and hot water is available in all toilet facilities. We encourage all visitors to make use of these resources. You will see increased signage around the Zoo to encourage good hygiene practices.
Some indoor and close contact Animal Areas will remain closed (until such time as Welsh Government relaxes social distancing restrictions).
Daily Presentations of Chimp Encounters, Penguin Parade and the Sea Lion Feeding & Bird Flight Demonstrations remain suspended (until such time as Welsh Government relaxes social distancing restrictions). Please note the Chimpanzees, Penguins and Sea Lions can be viewed from the viewing windows into their enclosure.
Our Catering Outlets will be offering take away food and beverages from the Zoolicious sweet shop. A selection of hot and cold foods will also be available from the Safari restaurant, with limited seating available in line with social distancing guidelines. Please note that Penguin Café shall remain temporarily closed until further notice (until such time as Welsh Government relaxes the restrictions).
There is limited access to the Zoovenirs Gift Shop and a one-way system is in place to aid social distancing.
The Free Zoo Minibus Service will be temporarily suspended until further notice.
In line with government guidance on COVID-19, we’ve made some changes to our Zoo operations. For the latest updates on safety measures in place please click here.
Your ongoing support has been, and will continue to be, so greatly received.
